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Questions about order process and deliveries
Order & Delivery: Everything you need to know
SafeGear offers you a wide variety of delivery options. We find the best delivery partners and ensure fast and safe delivery. To our services belongs delivery with or without installation and standard or express delivery. The following guideline will give answers to all questions you may have.
How to send a video by email?
Reduce the resolution of your camera before filming your video: put it at the minimum possible. The objective is to make sure that the video file is not too big.
Can I exchange the goods? At what cost?
As a private customer, you have the right to withdraw from the contract within 14 days of receiving the product. After we have received the product, we will transfer the money back to you.
I did not receive the product I have ordered.
If you did not receive the right product and you notice while the carrier is still present, you can reject the product. After that, please contact us immediately so we can send you the correct product as fast as possible.
Install a safe: Can you help me with the installation of my safe?
Yes! SafeGear is very happy to offer support in your delivery & installation process of one of our certified safes. Safety and security during the implementation plays a vital role for us. Therefore, we decided to cooperate with professional safe engineers who are able to secure and guarantee this.
The costs regarding this depend on numerous factors:
- the exact weight of the safe
- the bolting process (if you wish it to be bolted on the wall, floor or somewhere else)
- the floor you live on
- general accessibility of your apartment/house
- existing elevators or stairs
Planning your delivery and installation process with our support saves you a lot of time, avoids wrong installation and prevents any damage.
A frequent error when installing a safe without professional help is that many people leave a space between the safe and for example the wall, without bolting it appropriately. Moreover, if stored in a wardrobe, it should not be solely put inside, one should create a possibility to bolt the safe to a solid ground. Not following those procedures decreases security and simplifies theft. Our engineer specialists with experience in the vault industry can perfectly install your safe in the wished location and therefore facilitate your life and secure your valuables.
If you consider delivery & installation with our help, please inform us beforehand so we can prepare and arrange the best fit for you.
The delivered product has damages / flaws.
If you receive a damaged PRODUCT and you notice while the carrier is still present, you can reject the product. Alternatively, make a note on the delivery bill about the damages. After that, please contact us immediately.
There are parts missing in the delivery (e.g. bolts, shelfs etc.).
If there are parts missing, and you notice while the carrier is still present, you can reject the product, or make a note on the delivery bill. After that, please contact us immediately so we can send you the missing parts as fast as possible.
Can I buy on account?
For our business clients we offer the possibility to buy on account with a time of payment of 14 days. For our private clients and consumers this is not possible.